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독일 (EU)
응답 시간
영업일 기준 24시간 이내
What to Expect When You Contact Us
Quick Response
We respond to all inquiries within 24 business hours. For urgent security matters, our team prioritizes your request and aims to reply within the same business day.
Technical Expertise
Our support team includes privacy engineers and data protection specialists who understand GDPR compliance, PII anonymization techniques, and enterprise deployment requirements.
Enterprise Support
Enterprise plan customers receive dedicated account support with priority response times and direct access to our technical team for onboarding and integration assistance.
Documentation First
Browse our documentation, API reference, and step-by-step guides to find answers to common questions quickly. Our knowledge base covers installation, configuration, and advanced workflows.
Common Questions Before You Write
What is the best way to report a security vulnerability?
Please use the Security subject in the form below. We follow responsible disclosure practices and treat all security reports with highest priority.
How do I request a custom enterprise plan?
Select 'Sales / Enterprise' as your subject. Include your team size, use case, and required languages so we can prepare a tailored proposal.
Can I get a demo of cloak.business for my team?
Yes — contact us via the Sales subject and we will arrange a live demo and answer questions specific to your data protection workflows.